VTS
- 19 nov
- 5 Min. de lectura

SAP Readiness Check for SAP Customer Experience Solutions

Actualizado: 24 nov

SAP Readiness Check

Report Scope

The SAP CRM on-premise solution covers a wide variety of business processes. These range from typical pre-sales, sales, and services processes, to complex functionality such as Trade Promotion Management, and industry-specific functionality such as Claims Management for Insurance or Investigative Case Management for Public Sector.

Given the broad functional scope of the SAP CRM on-premise solution, customers and partners require a tool that shows how the SAP CRM system is used, how it deviates from the standard, and what needs to be considered when planning the transition to the latest SAP Customer Experience solutions on a modern, scalable, and supportable target architecture.

The SAP Readiness Check tool for SAP Customer Experience solutions helps you to plan your transition to the new SAP Customer Experience solutions. The tool provides an overview of how an SAP CRM solution is used and how it has been enhanced, allowing you to reflect on the business capabilities and functionalities that you require for your future solutions. SAP Readiness Check also helps you to engage with implementation partners and SAP, as well as to discuss options for the target architecture.

The analysis presented in the SAP Readiness Check tool for SAP Customer Experience solutions is purely informational and is ideal for supporting potential greenfield/new implementation projects.

The report covers the following areas:

Solution usage profile
Custom developments (both ABAP and BSP enhancements)
Custom fields and custom tables
Interfaces
Add-ons
Business functions
Data migration

Report Explanation

1. Solution Usage Profile

The SAP CRM Solution Usage Profile provides information about how key areas in your SAP CRM 7.0 system are set up and used. Usage data is derived from data table analysis. This analysis provides valuable insights into the solution areas that are adopted by your business users. If you require a detailed assessment, you can use the collected data in other tools such as SAP Transformation Navigator.

What are the benefits?

Accelerate the process of identifying key business and solution capabilities that will be required in your target architecture.
Gain insights into the solution areas adopted by your business users.

SAP Readiness Check for Customer Experience

2. Custom Development (both ABAP and BSP enhancements)

If you have been using your SAP CRM system for many years, it’s likely that you have enhanced the standard functionality. Understanding the volume, complexity, and usage of your custom code is fundamental to assess the transition to the latest SAP solutions.

SAP Readiness Check for SAP Customer Experience solutions provides information in the following areas:

Business Server Page (BSP) enhancements
ABAP enhancements
Custom fields
Custom tables

Business Server Page Enhancements

This section of SAP Readiness Check provides information about any user interface enhancements in your SAP CRM system. The enhancements are categorized by application areas.

What are the benefits?

Highlight the degree of customization currently present at the user interface level in your SAP CRM system.
Easily assess the enhancements that need to be redesigned, rebuilt, or disabled in the target architecture.
Allow early investigation of enhancements that could be performed using in-app enhancement tools by superusers in the SAP Customer Experience solutions.

SAP Readiness Check for Customer Experience

ABAP Enhancements

This section of SAP Readiness Check provides information about the ABAP enhancements in your SAP CRM system.

What are the benefits?

Highlight the degree of customization currently present in your SAP CRM system.
Enable discussions on how to realize your Customer Experience processes in your SAP target architecture using SAP Best Practices.
Easily assess the enhancements that need to be redesigned, rebuilt, or disabled in the target architecture.
Allow early investigation into the parts of your custom code that are actually used by calling the ABAP call monitor (SCMON).

SAP Readiness Check for Customer Experience

Custom Fields

This section of SAP Readiness Check highlights the presence of custom fields, which need to be considered during the implementation of your target SAP Customer Experience solutions.

What are the benefits?

Facilitate discussions about which custom fields will be required in the target architecture.
Allow early investigation into whether your custom fields are already available in the target SAP Customer Experience solutions, and assess the potential for use of in-app enhancement tools.

Custom Tables

This section of SAP Readiness Check highlights the presence of custom tables, which need to be considered during the implementation of your target SAP Customer Experience solutions.

What are the benefits?

Facilitate discussions about which custom tables will be required in the target architecture.
Allow early investigation into whether your custom tables are already available in the target SAP Customer Experience solutions, and assess the potential of in-app enhancement tools.

3. Interfaces

This section of SAP Readiness Check provides information about the interfaces in your SAP CRM system. The interfaces are categorized by the area of the SAP CRM solution they are related to.

The detailed view shows information for each interface grouped by interface type:

SAP Business Warehouse extractors
IDoc interfaces
Custom Web service interfaces
RFC/BAPI interfaces

Analysis of additional interface types might be considered on the development roadmap.

What are the benefits?

Highlights areas of focus for planning the transition.
Facilitates an assessment of whether existing interfaces are required in the target architecture and whether prepackaged integrations and standard APIs can be used (SAP API Business Hub).

SAP Readiness Check for Customer Experience

Add-Ons and Business Functions

Understanding the active business functions and installed add-ons in your existing SAP CRM solution will help assess the business capabilities and system capabilities required in your target architecture.

These sections of SAP Readiness Check for SAP Customer Experience solutions will present the information related to add-ons and business functions from the data available in the maintenance planner for your SAP CRM system.

What are the benefits?

Provides insights into the business and solution capabilities that will be required in your target architecture.
Allows early investigation of whether the functionality provided by existing add-ons is available in the target SAP Customer Experience solutions.

Data Migration

Data migration is a key work stream in all SAP implementation projects. It is one of the most challenging tasks of the project and has a high-risk potential. The tedious and costly exercise of scoping and assessing all relevant data objects and determining their data volumes is usually done manually.

To mitigate the risk and to provide a more convenient approach, the initial data migration profile of SAP Readiness Check for SAP Customer Experience solutions analyzes important SAP CRM 7.0 data objects and their data volumes.

This resulting data, which can be exported into a spreadsheet for further processing, helps to plan, prepare, and accelerate any data migration project.

What are the benefits?

Offers insight into key master and transactional data objects to be migrated to the target architecture.
Allows early investigation of templates, data load solutions, and APIs available in the SAP Customer Experience target solutions to upload data objects.

SAP Readiness Check for Customer Experience